Shipping policy

SHIPPING & DELIVERY POLICY

 

1. Overview

 

At JuJu Print, all products are made to order and production times may vary depending on the product type, order quantity, artwork approval, and material availability.

 

This Shipping & Delivery Policy explains our delivery options, estimated timeframes, and important information regarding receiving your order.

 

 

2. Production Time

 

Please note that production time is separate from shipping time.

 

Estimated production times:

 

- Custom apparel printing: approximately 3–5 business days after artwork approval and confirmation

- DTF transfers: approximately 3–5 business days after artwork approval and payment confirmation

- Signage and vehicle graphics: approximately 3–5 business days after artwork approval and final confirmation

 

These timeframes are estimates only and may vary depending on order size, stock availability, production requirements, or circumstances outside of our control.

 

Orders will only begin production once all required information, artwork, approvals, and payments have been received.

 

 

3. Shipping Within New Zealand

 

We offer delivery throughout New Zealand.

 

Shipping costs are calculated based on:

 

- Order size and weight

- Delivery location

- Courier service selected

 

Shipping fees will be shown during checkout where applicable, or confirmed during the quotation process.

 

For larger orders, including bulk apparel orders, signage, or oversized items, shipping costs may be calculated separately.

 

 

4. Local Pickup

 

Customers may arrange local pickup from our Auckland location.

 

Pickup details and collection times will be confirmed once your order is completed.

 

Please do not arrive before receiving confirmation that your order is ready for collection.

 

 

5. Courier Delivery

 

Once your order has been dispatched, you will receive delivery information where tracking is available.

 

Please ensure your delivery address and contact details are correct when placing your order.

 

JuJu Print is not responsible for delays caused by:

 

- Incorrect delivery information provided by the customer

- Courier delays

- Weather conditions

- Public holidays

- Events outside our reasonable control

 

 

6. Receiving Your Order

 

Customers should check their order upon delivery.

 

If your parcel arrives damaged, please:

 

- Take clear photos of the packaging and products

- Contact JuJu Print as soon as possible

- Provide your order number and details of the issue

 

We will work with you and the courier provider where required to resolve the issue.

 

 

7. Delivery of Custom Products

 

Because our products are custom-made, orders may only be shipped after:

 

- Artwork has been approved

- Product details have been confirmed

- Payment has been received

- Production has been completed

 

Changes to delivery details after dispatch may not always be possible.

 

 

8. Split Shipments

 

For some orders, products may be completed at different times due to stock availability or production requirements.

 

JuJu Print may arrange separate shipments where necessary.

 

Additional shipping charges may apply depending on the circumstances.

 

 

9. Rural Delivery

 

Rural delivery areas may require additional delivery time and charges depending on the courier provider and location.

 

Customers are responsible for providing a complete and accurate delivery address.

 

 

10. International Shipping

 

At this stage, JuJu Print primarily provides services within New Zealand.

 

For international enquiries, please contact us before placing an order so we can confirm availability and shipping costs.

 

 

11. Contact Us

 

If you have any questions regarding shipping or delivery, please contact us.

 

JuJu Print

Email: jujuhomnz@gmail.com